Last December, we wrote a buyer’s guide to understanding used, refurbished and previously owned equipment. We know that selecting the right machine can seem like a daunting task, especially when buying used. Pre-owned machines can take a variety of adjectives — remanufactured, refurbished, serviced, demo model, floor model — and we wanted to arm our readers with helpful knowledge to find the perfect machine. We defined these fuzzy terms and wanted to assist readers in selecting quality equipment.
At Push Pedal Pull, we care about the needs of our customers, which is why we place such an importance on education. Explaining the capabilities of our products, the warranties available and other crucial information results in customers buying the right machines for their goals. We even work with our customers during the installation process and check in to make sure things are still running smoothly after the purchase. A customer feels confident in a purchase when he or she truly knows how and why a machine can make a difference in their health. This satisfaction stems from education.
It was recently announced that an organization named Commercial Fitness Equipment Association, consisting of vendors who refurbish equipment and the retailers who sell it, is striving to standardize the processes by which equipment is fixed up prior to resale. Currently, there is no industry standard for used equipment (as outlined in our previous article) and the organization is looking to protect customers and vendors alike by setting guidelines and attaching definitions to the vague terms associated with previously owned equipment.
We have always promised utmost satisfaction with our equipment, including our previously owned models. We stand by the machines we sell with a 30 day money-back guarantee. We have never hesitated to educate customers on how to make a sound fitness purchase.
We always welcome customer advocacy in the fitness industry. We want the best for our consumers. We will always give honest, pertinent information to anyone who comes to us looking for advice in selecting equipment. That’s a Push Pedal Pull principle, mandate or not.